Guarantee 

At Thomsen & Hawthorn Building Services, we take your build personally.
We’re a locally run building company, built on friendship, trust, and family values. We understand that building or renovating is one of the biggest investments you’ll ever make—financially and emotionally. That’s why we go above and beyond to make the journey clear, smooth, and enjoyable. Here's how we guarantee your confidence and peace of mind, every step of the way.

1. Genuine Values, Real People
We run our business with honesty, respect, and integrity—values that come naturally to us as mates and as builders. Whether you're planning a new home or a renovation, we treat your project like it's our own. Everyone on our team and subcontracting network follows the Thomsen & Hawthorn Code, which ensures professionalism and courtesy on-site at all times.

2. One-on-One Consultation
We personally meet with every client before the project begins. We sit down with you to talk through your ideas, goals, timeframe, budget, council requirements, and what to expect at every stage. We’ll also identify any early challenges—so there are no surprises later. You’ll walk away informed and confident that you're in safe hands.

3. Personalised Floor Plan
Your home should reflect your lifestyle and vision—not just a standard template. We’ll work with you to create a floor plan tailored to your needs, helping you make smart choices on cladding, finishes, fixtures, and more. Mitch will be your main guide during this phase, walking you through options and costs with clarity and detail.

4. True-to-Scope Pricing
We price every job in-house using a comprehensive checklist to ensure all aspects of your build are considered. This means no guesswork and no last-minute blowouts. With Mitch overseeing estimating and sales, you’ll receive transparent, itemised pricing you can trust.

5. Smart Budget Management
Budget blowouts? Not with us. We use clear Master Build contracts and provide full transparency. Any requested changes during the build are handled as official variations—discussed, approved, and priced before anything goes ahead. You stay in control of your investment at all times.

6. Construction Coordination
Brendan, as Construction Manager, keeps the site running like clockwork. You’ll have a direct line of communication with Brendan throughout your build. We provide a full construction schedule and keep you updated weekly on progress, so you're never left wondering. Our 24-hour communication promise means we respond to all questions or concerns within a day—guaranteed.

7. Finish & Fixture Assistance
Choosing finishes, fixtures, and features can be overwhelming—we make it easy. We connect you with our trusted suppliers and walk you through your selections step by step. Our team will guide you in choosing the right styles within your budget and ensure the process is smooth, enjoyable, and well-informed.

8. We Treat Your Home Like Our Own
We treat every site as if it were our own. That means keeping things clean, tidy, and professional throughout the process. We understand how much your home means to you, and we protect that investment with care and pride. Before handover, we’ll organise a full home clean—so all that’s left for you to do is move in and enjoy it.

9. Handover Information Kit
When your project is complete, we hand over a full information pack. It includes all relevant guarantees, subcontractor contacts, product info, and council documentation. Everything you need, all in one place—so you’re set up not just for move-in day, but for years to come.